Services
Keep your chargers available with scheduled servicing, remote monitoring and a team that answers when something goes wrong.
A charger that is out of order is worse than no charger at all, especially for a fleet that needs vehicles on the road or residents who rely on the bay in the basement. Our maintenance service is built around uptime: regular inspections, remote monitoring where the charger is networked, and quick repairs when something fails.
For home users, support mostly means help when the app won’t connect or the car won’t start charging. For fleets, workplaces and public sites, a service plan with agreed response times protects your investment. This is especially true for DC fast chargers, which have fans, filters and high-power parts that need attention.
If a charger we supplied develops a fault under warranty, we diagnose it, manage the claim with the manufacturer and replace or repair the unit. Outside warranty, we quote the repair before starting. Complexes and businesses can add a [service plan placeholder] for scheduled checks.
Contact us on +27 [XX XXX XXXX] or through the contact page with your charger model, location and any error code. Service plan customers have a [dedicated support line].
Our process
One team from first enquiry to a working, certified charger. You always know what happens next.
Tell us about your property, your vehicles and what you want to achieve. Photos of your DB board help.
We check your supply, available load, cable route and mounting position, on site or from photos.
A written, itemised quote: charger, installation, any upgrades and the CoC. No surprises later.
Registered electricians install a dedicated, protected circuit and mount the charger neatly.
We configure the charger, test it with you, hand over the CoC and show you how to use it.
Chargers in shared parking get heavy use. Cables are dropped, driven over and left on the ground. Regular inspections catch worn connectors, damaged cables and loose terminations before they cause a fault or a safety risk.
Networked chargers report their status to the management platform. We can see faults as they happen, restart a charger remotely and often fix problems without a site visit. When a visit is needed, we arrive knowing what to look for.
Chargers
![[Brand] [Model] 22 kW dual-socket AC charger, front view](/_astro/ph-1x1-c.fBeEHrH-_ZhaPw0.jpg)
[Brand]
A networked dual-socket AC charger that serves two bays from one unit, with OCPP, RFID access, per-socket metering and load management for shared sites.
![[Brand] [Model] 60 kW DC fast charger, front three-quarter view](/_astro/ph-1x1-a.B_y-El6F_Z1uGB7E.jpg)
[Brand]
A 60 kW DC fast charger with CCS2 and optional CHAdeMO, card or app payment and remote monitoring, for sites where vehicles need range quickly.
Home wallboxes generally need little more than an occasional check. Shared AC chargers benefit from a service [every 6–12 months], and DC fast chargers need more frequent preventive maintenance according to the manufacturer's schedule.
Service plans are priced per charger and depend on the charger type and site. [Pricing on request].
Often, yes. We first check the installation and the hardware, and quote the repair. Some brands require an authorised service agent, which we confirm upfront.
Standard response is [X working days]. Service plans for commercial and fleet sites can include faster response times of [X hours].
Check that the breaker at the DB board is on and the charger has power, then restart it if the manual allows. If it still won't charge, contact us with the model and any error code shown.
More services
An on-site or photo-based check of your supply, DB board and cable route that turns a rough estimate into a fixed quote.
We source and supply AC wallboxes, commercial chargers, DC fast chargers and accessories, chosen to suit your site rather than our stock levels.
Safe, compliant installation of home, commercial and DC chargers by registered electricians, with a CoC issued for the new work.
Configuration and testing of your charger's network, app, OCPP platform, access control and load management, finished with a live charging test.
Talk to StrataCharge
Tell us about your site and the vehicles you need to charge. We reply to messages within one business day.
